Returns Policy

Overview

At POLVANITH, we strive to provide our customers with products of the highest quality. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Returns Policy carefully to understand your rights and obligations as a customer.

Eligibility for Returns

• Items must be unused and in the same condition that you received them.
• The original packaging must be intact.
• Returns must be initiated within 30 days of purchase.
• A valid receipt or proof of purchase is required.

Non-returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Personalized products
• Downloadable software products

Return Process

To initiate a return, please contact our customer service team at [email protected]. Provide your order number and a brief explanation of the reason for your return. Our team will guide you through the process and provide you with a return authorization if applicable.

Refunds

Once we receive your item, we will inspect it and notify you regarding the status of your refund. If approved, your refund will be processed within 10 business days to your original method of payment.

Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For any inquiries regarding our Returns Policy, please contact us at [email protected] or call us at 1-800-555-0199.